Monitoring cabinet failed to connect to the network
Use UI Device > User Identification > User Mapping and check the Status column in the Server Monitoring window. Check the service route from the firewall to the monitored server: Device > Setup > Services > Service Route Configuration > UID Agent. Do the modems make proper connect noises? You should see the Tx light on the Computer modem and the Rx on the meter modem flash. The most common failure of metering systems is a loss of communications between the meter and the logging software running on a central server or computer. If your device is affected, new business rules will disrupt your mailing operation. The following tools can help you with troubleshooting: The Windows Event Viewer is a Microsoft tool that is part of the Windows operating system.
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